Terms of Service

Last updated: February 24, 2026

1. About MedConvo

MedConvo is an AI-powered clinical documentation platform operated by Ayelite Technologies ("Company," "we," "us," or "our"), a company incorporated under the laws of India. By accessing or using MedConvo ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

MedConvo is a fully automated, software-only service. No human labour or human-driven professional services are involved in the delivery of the platform or in the generation of clinical documentation outputs.

2. Eligibility

You must be a licensed healthcare professional or an authorized member of a healthcare organization to use this Service. By using MedConvo, you represent that you have the legal authority to enter into these Terms and that your use of the Service complies with all applicable laws and regulations in your jurisdiction.

3. Description of Service

MedConvo provides AI-powered tools for clinical documentation, including real-time transcription of patient-physician conversations, automated SOAP note generation, custom templates, and ICD-10 & CPT code suggestions. The Service is designed to assist — not replace — the clinical judgment of licensed healthcare providers.

4. User Responsibilities

  • You are solely responsible for reviewing, verifying, and approving all AI-generated clinical notes before use in patient records.
  • You must obtain appropriate patient consent before recording or processing any conversation using the Service.
  • You are responsible for maintaining the security of your account credentials and for all activity under your account.
  • You must comply with all applicable laws and regulations, including HIPAA and any other healthcare data regulations applicable to your jurisdiction.
  • You must not use the Service to store, transmit, or process data in a manner that violates any applicable law.

5. Medical Disclaimer

MedConvo is a clinical documentation assistance tool. It does not provide medical advice, diagnosis, or treatment recommendations. All clinical decisions remain the sole responsibility of the licensed healthcare provider using the Service. AI-generated notes and code suggestions must always be reviewed for accuracy and completeness before being finalized or used in patient care.

6. Subscriptions & Billing

All purchases and subscription billing are processed securely through our payment processor. Applicable taxes will be collected and remitted in accordance with relevant tax regulations.

  • Free Trial: New users receive a 14-day free trial with no payment required. You will not be charged unless you choose to upgrade to a paid plan.
  • Paid Plans: Subscriptions are billed monthly or annually in advance, as selected at checkout.
  • Cancellation: You may cancel your subscription at any time via your account settings. Access continues until the end of the current billing period.
  • Refunds: Please refer to our Refund Policy for full details.

7. Data Ownership

You retain full ownership of all clinical notes and content generated through the Service. Ayelite Technologies does not claim any ownership over your content. Audio data is processed in real-time for transcription purposes and is not stored after processing.

8. Intellectual Property

All software, algorithms, user interfaces, branding, and content that constitute the MedConvo platform are the exclusive property of Ayelite Technologies. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal clinical documentation purposes only.

9. Prohibited Use

  • Reverse engineering, decompiling, or attempting to extract the source code of the Service.
  • Reselling, sublicensing, or redistributing the Service without written permission.
  • Using the Service for any unlawful purpose or in violation of any regulations.
  • Uploading malicious code or attempting to interfere with the integrity of the Service.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Ayelite Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total aggregate liability shall not exceed the amount you paid to us in the three months preceding the claim. The healthcare provider is solely responsible for the accuracy and completeness of all clinical records.

11. Termination

We reserve the right to suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or for any other reason at our discretion, with reasonable notice where possible. Upon termination, your right to use the Service ceases immediately.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in India.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email. Continued use of the Service after changes constitutes your acceptance of the updated Terms.

14. Contact Us

For questions about these Terms, please contact us at [email protected].